BEC口试全真试题（phase II）

Phase II CARD

A: WHAT IS IMPORTANT WHEN

Planning a presentation

• Finding out about the audience

• Researching the topic

B: WHAT IS IMPORTANT WHEN...?

Aiming to improve customer service

• Staff training

• Customer satisfaction

C: WHAT IS IMPORTANT WHEN...

• Managing a project

• Encouraging teamwork

• Keeping to schedule