Phase II CARD

A: WHAT IS IMPORTANT WHEN

Planning a presentation

• Finding out about the audience

• Researching the topic

B: WHAT IS IMPORTANT WHEN…?

Aiming to improve customer service

• Staff training

• Customer satisfaction

C: WHAT IS IMPORTANT WHEN …

• Managing a project

• Encouraging teamwork

• Keeping to schedule Phase III Card

Programme for New Staff

The manufacturing company you work for would like to introduce a full programme of training for new staff.

You have been asked to help prepare the programme.

Discuss the situation together, and decide:

• What should be covered by the training programme

• How else new staff can be helped to settle into their jobs as quickly as possible