第一课： 接受电话预定房间

Lesson 1: Taking a reservation over the phone.

在第一部分中，您要学习如何通过向客人做自我介绍及如何用英语表达“早晨好”、“下午好”和“晚上好”这样的词语，您还要学

习如何表达日期及英语字母的国际无线电标准拼读方式。另外在这一课中您还可以学习及练习如何正确地称呼客人和“是”这个词汇

的正式用法。

在这一部分的对话，您要学习如何接受电话预定房间，请听酒店前台接待员利奥是如何

Leo: Hi, I’m Leo

接受杰克伟博中年但是未婚的女儿蒙纳

Mona: Hi, I’m Mona White

及蒙纳的父亲杰克伟博

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Jack: Hi, I’m Jack Webber.

现在让我们听接受电话预定房间的对话

Leo: Plaza Hotel, good morning. Leo speaking.

Mona: Ah yes, I’d like to book two rooms for myself and my father.

Could you tell me the cost of a single room per night?

Leo: Certainly. A single room is 120 dollars American, per night.

Mona: Fine.

Leo: And when would you like the rooms?

Mona: From the 25th to the 28th of September.

Leo: Arriving the 25th of September and leaving on the 28th? Three

nights?

Mona: That’s right.

Leo: Just a minute please.

我们一起来听听利奥是怎么接听电话的

Listen to Leo’s greeting with translation..

利奥： 早晨好，这里是广场酒店，我是利奥

Leo: Plaza Hotel, good morning. Leo speaking.

在英语中，在中午十二点之前我们问候对方时都可以说GOOD

MORNING, 而在中午十二点之后到天黑之前我们都可以说GOOD

AFTERNOON, 而在天黑之后到午夜十二点之前这段时间内，我们就要

说GOOD EVENING 了，请注意，您绝不可以把GOOD NIGHT 当作问

候语来使用，因为这个词组是人们在晚间表达再见的一种说法。请

和我一起来练习：

Good morning

Good afternoon

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Good evening

我们一起来听听利奥是怎么说的

利奥： 早晨好，这里是广场酒店，我是利奥

Leo: Plaza Hotel, good morning. Leo speaking.

在接听电话时，英语中比较正式地说明自己姓名的方式是在自己的姓名之后加上“SPEAKING”这个词，请听录音并跟着练习

Leo: Leo speaking

Mona: Mona speaking

Jack: Jack Webber speaking

现在请听新的一段对话，我会将这段对话翻译成汉语

蒙纳： 您能告诉我每个房间每晚的收费是多少吗？

Mona: Could you tell me the cost of a single room per night?

利奥： 没有问题，每个房间每晚的收费是一百二十美元。

Leo: Certainly. A single room is $120 dollars American, per night.

请注意听

利奥： 没有问题

Leo: Certainly.

在这里， CERTAINLY 是YES 的另外一种比较正式的说法，请注意

听并跟着重复

Certainly

Certainly

在称呼男性客人时，我们要在他的姓前面加上SIR 或者MR.而在称

呼女性客人时则要在她的姓前面加上MADAM 或者MS.请注意听并跟

着重复

Certainly, sir.

Certainly, Mr Webber.

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Certainly, madam.

Certainly, Ms White.

请注意收听下一段对话及翻译

利奥： 您要什么时候入住？

Leo: And when would you like the rooms?

蒙纳： 入住时间九月二十五日，离店时间为九月二十八日。

Mona: From the 25th to the 28th of September.

利奥： 入住时间九月二十五日，离店时间是二十八日，您一共

住三天，对吗？

Leo: Arriving on the 25th of September and leaving on the 28th?

Three nights?

蒙纳： 正确

Mona: That’s right.

利奥： 请稍后

Leo: Just a minute please.

在表达月和日的时候，我们是这样说的：THE SECOND OF JULY 或者

JULY SECOND,请注意听并跟着重复

The second of July

July second

好，接下来请听对话。请注意，在利奥的讲话之后会有一段间隔以

便您重复他的话

Leo: Plaza Hotel, good morning. Leo speaking.

Mona: Ah yes, I’d like to book two rooms for myself and my father.

Could you tell me the cost of a single room per night?

Leo: Certainly.

A single room is 120 dollars American, per night.

Mona: Fine.

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Leo: And when would you like the rooms?

Mona: From the 25th to the 28th of September.

Leo: Arriving the 25th of September and leaving on the 28th?

Leo: Three nights?

Mona: That’s right.

Leo: Just a minute please.